Privacy Policy

PRIVACY POLICY

RECLAIM With Journey

Last Updated: 03/24/2026  |  Effective Date: 03/24/2026

Your privacy matters deeply to us. This Privacy Policy explains exactly what information we collect, why we collect it, how we protect it, and your rights regarding your personal data.

1. INTRODUCTION & WHO WE ARE

RECLAIM With Journey (“we,” “us,” or “our”) is a holistic wellness practice operated by Journey, located at Austin, Texas. We offer hypnotherapy audio recordings and digital wellness products through our website at www.reclaimwithjourney.com (the “Website”).

This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you visit our Website, subscribe to our email list, or purchase any of our digital products. Please read this policy carefully. By using our Website, you agree to the practices described here.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

  • Name and email address (when you subscribe to our email list or opt in to receive communications)
  • Name, email address, and billing address (when you make a purchase)
  • Any messages, questions, or information you share when contacting us through our contact form or by email
  • Any personal details you voluntarily include in communications with us, including health-related information you choose to share

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies and similar technologies, including:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or search terms used to find our Website
  • Device type (desktop, mobile, tablet)

2.3 Payment Information

We do not collect, store, or have access to your full payment card details. All payment transactions are processed securely by our third-party payment processor Stripe. Your financial information is subject to your payment processor’s own privacy policy and security practices.

2.4 Health-Related Information

Our products address wellness topics including anxiety, stress, sleep, confidence, body image, fertility, menopause, habitual drug/alcohol use, chronic physical pain, grief, personal empowerment, and emotional healing. We do not require you to share any health information to purchase or use our products. If you voluntarily share health-related information with us through email or our contact form, we treat that information with the highest level of care and discretion and use it solely to respond to your inquiry.

We do not sell, rent, or share any health-related information you voluntarily provide with any third party for marketing or commercial purposes.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfill your purchases and deliver digital products
  • To send order confirmations, receipts, and download links
  • To send you marketing emails, newsletters, and wellness content — but only if you have opted in
  • To respond to your questions, comments, or customer support requests
  • To improve our Website, products, and services
  • To comply with legal obligations
  • To protect the security of our Website and prevent fraud

We will never use your personal information in ways that are inconsistent with the purposes stated in this Privacy Policy without first obtaining your consent.

4. EMAIL MARKETING & COMMUNICATIONS

If you subscribe to our email list or opt in at the time of purchase, you consent to receive marketing emails from RECLAIM With Journey. These may include wellness content, product updates, promotions, and other communications related to our practice.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email. Opting out of marketing emails will not affect delivery of transactional emails related to your purchase, such as order confirmations and download links.

Our email marketing is managed through ConvertKit. By subscribing, your name and email address will be stored on their platform. Please review their privacy policy for details on how they handle your data.

5. COOKIES & TRACKING TECHNOLOGIES

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.

5.2 How We Use Cookies

Our Website may use the following types of cookies:

  • Essential cookies: Necessary for the Website to function properly (e.g., shopping cart, session cookies)
  • Analytics cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Facebook Pixel, Pinterest Tag — if applicable)

5.3 Your Cookie Choices

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. Most browsers allow you to refuse cookies or delete existing cookies through their settings menus.

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • Service providers: We share information with trusted third-party service providers who assist us in operating our Website and delivering our products, including our payment processor, email marketing platform, and website hosting provider. These providers are contractually obligated to keep your information confidential and use it only to provide services to us.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of RECLAIM With Journey, our customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Purchase records are typically retained for a minimum of 7 years for tax and accounting purposes. Email subscriber data is retained until you unsubscribe. You may also request deletion of your data at any time (see Your Rights below).

8. DATA SECURITY

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include use of secure payment processors, SSL/HTTPS encryption on our Website, and limited access to personal data within our practice.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at reclaimwithjourney@gmail.com.

9. YOUR PRIVACY RIGHTS

9.1 General Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request that we correct inaccurate or incomplete information
  • Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions
  • Right to Opt-Out: Opt out of marketing communications at any time
  • Right to Know: Request information about the categories of personal data we collect and how it is used

To exercise any of these rights, please contact us at reclaimwithjourney@gmail.com. We will respond to all verified requests within 30 days.

9.2 California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, please contact us at reclaimwithjourney@gmail.com with the subject line “CCPA Privacy Request.”

9.3 Colorado, Virginia & Texas Residents

Residents of Colorado, Virginia, and Texas have similar privacy rights under their respective state privacy laws, including the right to access, correct, delete, and opt out of certain data processing. To exercise these rights, please contact us at reclaimwithjourney@gmail.com.

9.4 International Users — GDPR

If you are located in the European Union, European Economic Area, or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Our legal basis for processing your data is typically your consent (for marketing) or the performance of a contract (for purchase fulfillment).

To exercise your GDPR rights or to lodge a complaint, please contact us at reclaimwithjourney@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

10. CHILDREN’S PRIVACY — COPPA

Our Website and all products are intended solely for individuals 18 years of age and older. We do not knowingly collect, solicit, or store personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information in accordance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at reclaimwithjourney@gmail.com.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, social media platforms, or resources. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

12. FUTURE PLATFORMS — APP & COMMUNITY NOTICE

This Privacy Policy currently applies to our Website only. If and when we launch a mobile application or an online community (such as a Facebook Group or membership platform), this Privacy Policy will be updated to address the data practices of those platforms before they go live. We encourage you to check back periodically for updates.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RECLAIM With Journey

Attn: Journey — Privacy Inquiries

Austin, Texas

Email: reclaimwithjourney@gmail.com

Website: www.reclaimwithjourney.com

We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 30 days.